Shipping and Delivery

All Products purchased from the Site shall be delivered to the Member by the Logistics Partner engaged by PrintForest. PrintForest will endeavor to exercise its best efforts to provide expeditious delivery of the products on the estimated arrival date while placing the order. However, PrintForest cannot accept liability or be held financially responsible under any circumstances for any delay in delivery regardless of cause of such delay. Estimated Arrival Date is purely indicative and is subject to change due to change in conditions post placement of order. PrintForest disclaims any claims or liabilities arising from any delays or and damages for goods in transit. PrintForest shall not be held responsible and will bear no liability for delays or and damages caused by but not limited to bad weather, flight delays, political disruptions, other unforeseen circumstances. Any reasonable delay beyond PrintForest’s control will not constitute as a deficiency of service on the part of PrintForest. The member undertakes to provide accurate postal address to facilitate delivery by PrintForest. Incomplete address details are likely to result in loss or delay of shipment. PrintForest will not be held liable for delays or loss of shipments, or any other loss caused due to inaccurate and incomplete address. Member will be liable to pay for the product or service which is undelivered for want of completeness/accuracy of address provided at the time of placing the order. PrintForest will not be held liable for misplaced, lost shipments, delays, incorrect deliveries, or any other loss caused to the member. In an event where the Member requests for a change to the product, address, or any other details pertaining to the product or service post placement of order, this will result change to the original Estimated Arrival Date subject to availability of the product at the time and post such change request. PrintForest will endeavor to accommodate such changes requested post placement of order, however, will not be held liable under any circumstances for non-execution of such change requests. PrintForest shall be entitled to dispose the Products ordered by the Member in the event that the Member is not available for delivery or refuses delivery within 7 days of first delivery attempt. In the event of disposal, PrintForest will not be liable for any misuse post such disposal.

Cash on Delivery (COD): We provide the cash on delivery facility for our valued customers. Cash on delivery is available only for select pin codes and hence the orders will be confirmed if your pin code is serviceable. Member can pay using cash or by card (if accepted by PrintForest’s Logistics Partner) at the time of delivery of order placed under COD. Except by cash or card, no other mode of payment will be accepted. Member will be required to pay the amount as stated on the shipping label for all Cash on Delivery Orders. In case of split shipment of single order or consolidation of multiple orders, the value on the shipping label might not correspond to the product delivered. In case of over payments for such shipments, PrintForest will refund any excess cash received to the Member on request and to the Bank Account provided. Such refund will be processed provided there is a confirmation of cash received from the logistics partner. By selecting the COD option, the member is agreeing to pay the order value on delivery. PrintForest reserves the right to take suitable action including but not limited to account suspension, recovery proceedings and legal course of action against the member. Refunds Refund, if any, shall be made at the same issuing bank through which the Product/Service was purchased. For cash on delivery transactions, the Member has the option to receive the refund in any bank account via NEFT and it is the responsibility of the Member to share the valid bank details to avail the said return. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode. On request from the Member, PrintForest is liable to provide ARN (Acquirer Reference Number) or UTR (Unique Transaction Reference Number) to the Member for refunds made to the Member. However, in an event of non-receipt of such a refund in the designated Bank Account it will be the responsibility of the Member to provide PrintForest with the set of documents required to support the claim of non-receipt. PrintForest through its payment’s service provider shall, initiate the refund procedure post satisfactory verification of the documents provided by the member.